Book with confidence & peace of mind.
At Australia & New Zealand Travel Company our job is to make planning a holiday easier for you. The support from our experienced agents will help you feel comfortable about travelling again.
We want to help you look forward to your next holiday and book with confidence – that’s why you booked through a travel agent. New measures have been introduced to keep you safe and give you extra flexibility (and extra peace of mind) when you travel with us.
At the end of every email or phone call to our office is a travel specialist in Australia who genuinely cares. We’re here to help and you can contact us any time.
Plans put on hold by COVID-19 border restrictions?
Planning a trip at the moment can be a roller coaster experience with borders opening and closing. If your tour is cancelled or affected^ by border restriction changes, you will always be eligible for a future travel credit. You’ll then have a year to use your credit on the same tour.
^Affected by border restrictions means you cannot travel to or from a destination. The ACCC says that travel suppliers are able to charge reasonable cancellation fees during this period should you wish to cancel. As your travel agent, we will do our best to obtain a positive outcome for you if you decide a cancellation and a refund is the only option for you. Our office does charge a $100 per person fee to work on your booking. We believe in being transparent at all times. As you can imagine it does take time to make reservations, rebook arrangements and then action cancellations. The $100 fee covers our professional service and time spent on this process for you.
Regardless of what happens with border restrictions over the upcoming months, rest assured we are here for you. Once Australia reaches a 80% vaccination rate, we expect that we’ll see less lockdowns and be able to travel more freely across this great country of ours. Please feel free to get in touch anytime you would like some travel advice about your current or future travel plans. We are happy to assist.
Reduced fees for date changes
Australian state borders and regions at times will close on the advice of health departments to manage the spread of COVID-19 outbreaks. We understand it can be distressing and we will do everything possible to alter your travel arrangements at the very least expense to you.
In keeping with this, for bookings made prior to 30 September 2021 our office will lower the usual $150 per person change fee to a reduced professional service fee of $100 per person that covers rebooking and changing any reservations to future dates.
This reduced fee goes towards the staff time and professional services to rebook your holiday. It also guarantees that you will be looked after with care and attention, so that when it’s safe to do so, you will be able to travel with confidence.
We appreciate that having to change dates can be through no fault of your own and that’s why we have reduced our professional service fee. We’ll let you know if there are any supplier costs associated with the new bookings, such as higher airfares on your new dates, and will discuss the travel options with you. Our aim is to provide the support you need if the unexpected happens and help you enjoy a great holiday.
For more information about booking with Australia & New Zealand Travel Company, please speak to our travel specialists by phoning 1300 168 910.
Your health and safety is always a priority, therefore we only partner with trusted local operators who have measures in place to protect travellers.
Many tour operators have worked with the World Travel & Tourism Council (WTTC) to adopt new global protocols in accordance with local government restrictions and will do everything possible to keep you safe.
We take the worry out of travel by offering expert advice and peace of mind when making a booking*.
- If your 2021 tour is cancelled due to COVID-19 you will automatically receive a credit.
- Travel credits for your tour deposit or full payment have an extended expiry date.
- We will only be booking hotels and tours that offer full future travel credits.
Peace of mind pledge
Our ‘peace of mind’ pledge to you is that we will always look for the best solution for our travellers. Our agency acts with empathy if things happen that are beyond your control and you need to alter your travel arrangements. Australia & New Zealand Travel Company works with reputable local service providers that value their guests in the same way that we value our clients.
We urge all our travellers to obtain travel insurance at the time of paying your deposit. It is essential, in some cases, that you hold a valid travel insurance policy prior to commencing a tour. Please check with your insurance provider on the policy cover in the event that you have to cancel due to a pandemic or other circumstances.
Call us on 1300 168 910 for information on our holiday packages, services and booking conditions. We look forward to helping you see more of Australia & New Zealand!
*The above worry-free booking safeguards for cancelled tours in 2021 will be validated once a state or territory government declares your destination a ‘red zone’ or equivalent and/or a ‘do not travel due to COVID-19’ alert has been announced by the Australian Government on the DFAT website. Automatic future travel credits excludes airfares and travel insurance, as these service providers will have their own booking conditions. If you have booked flights with our office, we will contact you regarding the applicable travel credits. A professional service fee is applicable to rebook all of your travel arrangements.
By Phone: 1300 168 910 or Email: firstname.lastname@example.org
We can offer you the expertise you would expect in planning a fantastic trip to any of our destinations. Please contact us today for more information on our wide selection of travel experiences in Australia and New Zealand.